Lodge a Complaint

Escalation To Concern Branch Manager

If you have any questions or concerns about our services that require urgent intervention, you can get in touch with us by contacting our Branch Manager.

• If you are not satisfied with the response, please escalate the matter to the next level.
• You can find the list of branch email IDs and phone numbers on our website:

Escalation via Online Ticketing System or Write a Letter to Us

If the solution provided at Level 1 does not meet your expectations, you can raise a complaint through our online ticketing system or write a letter to us.

Escalation To General Manager

If the solution provided at Level 2 does not meet your expectations, escalate the matter to the relevant General Manager.

Escalation to Chief Executive Officer

If the solution provided at Level 3 does not meet your expectations, you can contact our Chief Executive Officer.