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Level 1 Support
Submitting A Complaint For The First Time
If you have any questions or concerns about our services that require urgent intervention, you can get in touch with us in the following ways.
- If you are not satisfied with the response, please escalate the matter to the next level.
- You can find the list of branch email IDs and phone numbers on our website:
Level 2 Support
Escalation To Concern Branch Manager
If the solution provided at Level 1 does not meet your expectations, escalate the matter to the relevant AGM.
Level 3 Support
Escalation To General Manager
If the solution provided at Level 2 does not meet your expectations, you can contact our Principal Nodal Officer.
Level 4 Support
Escalation to Chief Executive Officer
If the solution provided at Level 3 does not meet your expectations, escalate the matter to the CEO.
If Still Not Satisfied
You may approach the statutory body appointed by Reserve Bank Of India:
Lodge your complaint online through the RBI CMS Portal:
https://cms.rbi.org.in
Or submit in physical/electronic mode to:
Centralized Receipt and Processing Centre (CRPC)
Reserve Bank of India
Central Vista, Sector 17, Chandigarh – 160 017
Email: crpc@rbi.org.in